Sometimes, shipments don’t arrive exactly as expected. At Cervejaria Batataes, we’re dedicated to making things right if you receive your order with damaged or missing items. This guide explains the steps to report any issue, so you quickly get help and continue enjoying our quality craft beers with confidence.
Identifying Damaged or Missing Items
Upon receiving your delivery, carefully check each item inside the box. Look for any broken bottles, dented cans, leaks, or missing beers. Take clear photos of any damage or shortages to assist our team in resolving your issue smoothly.
How to Report a Problem
- Log in to your Cervejaria Batataes account.
- Go to your order history and select the affected order.
- Click the “Report an Issue” button.
- Provide details (include photos, if possible) and submit your report.
Our Response and Resolution
Our customer support team will confirm your issue within 48 hours. We aim to resolve cases by sending replacement items or issuing a refund. Your satisfaction is important to us, and we work to ensure a smooth and positive experience every time you buy from Cervejaria Batataes.
Tips to Prevent Delivery Issues
- Double-check your address before completing your purchase.
- Choose a delivery window when someone can receive the order.
- Notify us promptly of any changes in your delivery details.
Conclusion: Count on Batataes for Support
Cervejaria Batataes stands by our commitment to outstanding service. If you ever experience damaged or missing items, reach out and we’ll ensure a quick solution. We care about delivering your craft beer experience perfectly, from order to first sip. Enjoy your brews with complete peace of mind!
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