At Cervejaria Batataes, we want you to have a great experience shopping our craft beers online. We understand sometimes you may need to return an item or cancel an order. This guide explains our return policy for online orders, so you can shop with confidence. Read on for important details and easy-to-follow steps.
Understanding Our Return Policy
We strive for customer satisfaction and local pride. Returns are accepted within 7 days of delivery if your order is incorrect, damaged, or defective. Please ensure items are unopened and in original packaging to qualify for a refund or exchange. Perishable products are not eligible for returns unless faulty.
How to Initiate a Return
- Log in to your account on cervejariabatataes.com.br.
- Navigate to My Orders and select the order you wish to return.
- Click Request Return and provide the reason for your request.
- Our team will contact you with next steps and instructions for shipping or pickup.
Refund Processing
Once your returned items arrive and are verified, refunds will be processed to your original payment method within 7 business days. If you requested an exchange for a qualifying product, we will promptly ship a replacement as soon as possible. Shipping fees may apply in select cases.
Frequently Asked Questions
- Can I return an order if I simply changed my mind? Only unopened, non-perishable products are eligible.
- Who covers return shipping? In cases of defects or wrong orders, delivery is covered by us.
- How are refunds issued? Refunds are credited directly to your original payment method.
Conclusion
Shopping online with Cervejaria Batataes is always safe and easy. If you have questions about returns or need help with your order, our passionate customer support team is ready to assist. Enjoy peace of mind knowing your satisfaction is our top priority—cheers to great craft beer experiences!
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