How to request a refund

If you need to request a refund for a purchase at Cervejaria Batataes, this guide will walk you through the simple and transparent process. Whether you’ve changed your mind, received the wrong item, or your beer order was damaged during shipping, follow these steps to ensure your refund request is handled efficiently and professionally.

Refund Eligibility Criteria

To qualify for a refund, your beer order must meet certain criteria. Make sure that:

• The request is made within 7 days of receiving your delivery.
• The product is unopened and in original packaging (unless damaged upon arrival).
• You have proof of purchase (order confirmation email or invoice).

How to Start Your Refund Request

Begin the refund process by following these steps:

1. Log in to your account on cervejariabatataes.com.br.
2. Access your order history and select the order you wish to refund.
3. Click on Request Refund and fill out the required information.
4. Attach any necessary documentation or photos if the product arrived damaged.

Understanding the Refund Process

Once your request is received, our team will review your case within 2 business days. If approved, refunds are processed to the original payment method. Timing may vary based on payment provider, but you’ll receive email updates throughout the process from our Customer Support Team.

Contact Our Support Team

If you have questions or need further assistance, our friendly Customer Support Team is available via email, chat, or phone. We’re passionate about providing a smooth experience so you can get back to enjoying our craft beers as soon as possible.

Conclusion

Cervejaria Batataes is committed to your satisfaction. Requesting a refund is easy and fair, reflecting our values of quality and trust. If you have concerns at any stage of the process, don’t hesitate to reach out – your experience means everything to us. Cheers to great beer and even greater service!