Receiving the wrong order isn’t what we want for your Cervejaria Batataes experience. Our team is committed to quality and satisfaction, and we’re here to resolve any mix-ups swiftly! This article guides you step-by-step on how to report and resolve an incorrect beer order received from our online store.
Verify Your Order and Packaging
Carefully compare the beers received with your original order on our website or order confirmation email. Confirm all items, quantities, and styles. Check for any substituted or missing products. Note any discrepancies—this information will help us quickly identify and resolve the issue for you.
Contact Cervejaria Batataes Support
- Visit our Help Center or contact page on cervejariabatataes.com.br.
- Provide your order number, a description of the issue, and if possible, photos of what you received.
- Submit your request via chat, email, or the web form. Our team will confirm your case and guide next steps.
Resolution and Support Process
Once your issue is reported, we’ll verify the details quickly. Depending on the situation, we’ll arrange for the correct items to be shipped, a return or exchange, or another solution tailored to your needs. We aim for a hassle-free, satisfying experience every time.
Prevention Tips for Future Orders
- Always double-check your order details before finalizing your purchase.
- Review your order confirmation right after payment to ensure accuracy.
- If you notice any issues early, contact support before your beer ships out.
Conclusion: Your Enjoyment Matters
At Cervejaria Batataes, we want every customer to receive exactly what they ordered—and to enjoy it! If you get the wrong order, follow these steps for a quick resolution. We’re passionate about great beer and happy customers: your satisfaction is always our top priority.
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